Welcome to Attsam SoftSol (“we,” “us,” or “our”). We are committed to protecting your privacy and maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our platform, services, or APIs.

Scope of This Policy

This policy applies to personal information collected by Attsam SoftSol directly from sub-merchants and, in limited cases, their customers via our API services. It does not apply to any data collected independently by sub-merchants, who remain solely responsible for their own data practices.

Information We Collect

We only collect limited personal data necessary for operational and technical functions. This may include:

  • Customer Name

  • Customer Phone Number

Note: Sub-merchants may collect additional data (e.g., CNIC, email, address, transaction history). Attsam SoftSol does not store or process this data. Customers should consult the relevant sub-merchant’s privacy policy for further information.

Purpose of Data Collection

We collect and use data solely to:

  • Operate and deliver API-based services to sub-merchants

  • Ensure transaction continuity and platform security

  • Communicate with sub-merchants regarding service use, security updates, or issues

We do not use customer information for advertising, profiling, or resale.

Data Sharing and Disclosure

We do not sell or trade customer data. Limited information (e.g., name and phone number) may be shared only in specific circumstances:

  • Legal Requirements: If requested under applicable laws, regulations, or government orders

  • Service Partners: With third-party providers for system hosting or security, bound by strict confidentiality agreements

  • Compliance or Audits: When required to maintain platform safety or meet legal standards

Sub-merchants must manage their own customer data compliance according to legal obligations.

Data Security

We apply robust and industry-standard security protocols, such as:

  • Encrypted API communication

  • Internal access control and authentication

  • Secure data storage practices

  • Regular infrastructure reviews and vulnerability audits

Although we take all reasonable measures, internet-based data transmission carries inherent risks.

User Rights

If we collect your name or phone number, you may request:

  • Access to your stored information

  • Correction of any inaccuracies

  • Deletion of your data, where legally permissible

To exercise these rights, please contact us using the email provided below. For data collected by a sub-merchant, you must contact them directly.

Sub-Merchant Responsibilities

Sub-merchants using our services must:

  • Comply with local and international data protection laws (e.g., PECA 2016, GDPR)

  • Maintain their own published privacy policies

  • Be transparent with customers about their data practices

  • Take reasonable security steps to prevent unauthorized access or misuse

Failure to comply may lead to restricted or terminated access to our platform.

Data Retention

Customer data is retained only for:

  • Completing operational tasks

  • Fulfilling legal or regulatory requirements

  • Investigating fraud or abuse (where applicable)

After the necessary period, the data is securely deleted or anonymized.

Updates to This Policy

We may update this Privacy Policy occasionally. Significant changes will be communicated via email or a notice on our platform. Continued use of our services implies your agreement to any revised version.

Contact Us

If you have questions or concerns about this policy, contact us at:

📧 Email: support@attsamsoftsol.com
🌐 Website: https://attsamsoftsol.com